Having been around since the late 1990's as one of the internet's first music webcasters, we have been asked several questions. In fact we have received over one million customer service emails (every one of which receoved an individual reply from us). As a result of our extensive history of interaction with our listeners, we are very proud to offer this compilation of frequently asked questions as a resource to our growing, world-wide iocommunity.
We invite you to search below for the solution to your question. If it is not found here, you may contact Customer Care through the radioio bulletin board or go to our contact page and choose "Customer Care" from the drop down menu and send us an email.
listening • the best in internet radio
To properly use our site you will need to have the latest flash player installed. If you have problems listening to our streams Please go to http://www.adobe.com/products/flashplayer/ choose the Get adobe Flash player option. Please install the up to date flash player. For your machines operating system.
I'm a subscriber but I am still hearing ads. Why?
There can be one of 2 reasons that you are hearing commercials. One is that you are not logged in to our service. Please hit log out and then please login again. The second reason that you could be hearing commercials is that for some reason your subscription to our service has expired. Please check in the my account section of the site. To see if your subscription is still active. If you have problems please use the contact page to contact our customer care dept.
How do I change my Password?
To change your password on radioio.com. Please login to your account on our home page (www.radioio.com) and click on the "my account" link in the upper right hand corner of the page. For security reasons you will be asked to login a second time with your e-mail address and password. This will take you to your account settings. Please click on the CHANGE MY PASSWOR-D/ UPDATE MY CONTACT INFO. You will be able to update your personal info and change your password.
How do I upgrade my subscription?
At this time to properly upgrade your service level you need to contact our customercare dept at customercare@radioio.com. and provide us with the e-mail address your account is set up under and the level of service you want to move to ( Please be sure that your personal and credit info is updated). Our customer care dept will upgrade your service taking in to account the balance you have left on your current subscription.
My account is deactivated. How do I restore access?
Your account is showing as deactivated due to the sign up process for your account not being finished. An e-mail was sent with a link to validate your account. Please verify that Customercare@radioio.com has been added to white list for your spam/junk mail filters so that future e-mails from us are received. If you cannot find the e-mail please contact us at customercare@radioio.com and we will activate the account manually.
How do I listen to the MP3 streams?
Ad supported mp3 streams are available as presets on the iTunes player, via www.shoutcast.com, Winamp and via some of our partners. Our subscription streams are available on devices that interface with our streaming system by using a username and password. At this time Logitech devices and the Phillips streamium provide this service.
How do I listen with my cell phone?
Go to www.radioio.com/pages/io2go for more details
How do I listen to radioio on my BlackBerry?
The io2go app for the Blackberry is now available for download. Follow these instructions for download and installation:
Please go to the Blackberry app store and search for io2go. This is a free download. (Blackberry App Store is http://appworld.blackberry.com/webstore )
Once you have the app installed on your device. Please use the app to create a new account. You can use the same e-mail and password that you have set up with us. Once the account is created you can use it to login to the app and receive the content.
FlyCast for BlackBerry works on BlackBerry Bold phones with OS version 4.6, on BlackBerry Curve phones with OS 4.5(Sprint, Verizon and other CDMA networks) and OS 4.3 (AT&T, T-Mobile and other 3G networks) and BlackBerry Storm phones with OS 4.7.
If you need to upgrade your phone's OS, please do so before installing and using the FlyCast application. To install FlyCast on your BlackBerry, navigate to this page on your BlackBerry and click on this link: Download FlyCast to my BlackBerry When the installation dialog comes up, click "Set Application Permissions" and then click "Download".
On the configuration screen, change the "Connections" and "Interactions" settings from "Custom" to "Allow". Press "Back" and then "Save" The application will download and install.
If you have a Bold - Run "FlyCast" from the Downloads folder. If you have a Curve - Run "FlyCast" from the general "Ribbon" FlyCast has set up a support site for iPhone and BlackBerry users.
Please visit forums.flycast.fm for tips on getting the most from FlyCast on your BlackBerry.
How do I listen to radioio on my iphone?
The io2go app for the Iphone is now available for download. Please go to the Itunes app store and search for io2go. This is a free download.
Once you have the app installed on your device. Please use the app to create a new account. You can use the same e-mail and password that you have set up with us. Once the account is created you can use it to login to the app and receive the content.
How do I use the Logitech Family of products with my radioio subscription?
There are a couple of things that you need to make sure of to set up our service to be used with the Logitech family of products (http://www.logitechsqueezebox.com).
1) Please make sure that you have the most up to date version of Squeeze Server. You have the option of using the most up to date production version of Squeeze Server software or you can check in the beta section for the most up-to-date version. A Squeeze Server upgrade will also provide an auto update to the firmware for your squeezebox.
2) Please make sure that your radioio login name and password are on file with the Logitech network - mysqueezebox.com. Please go to this address: “http://www.mysqueezebox.com” On this page you need to create an account with Logitech. (This is a separate account that the one that you have with us. Once you have created your account and signed in on mysqueezebox.com you will need to add the radioio App to your chosen Apps (My Apps). Install the radioio App from the list in the App Gallery and clicking the “Install App” button. Then go to the radioio App in you’re My Apps list and enter your radioio login details. You can select the radioio App settings for each squeezebox you have in the “Player Settings” tab.
You will need to register each of your squeezebox devices with mysqueezebox.com by selecting the mysqueezebox.com network from the device menu. This easy registration replaces the old PIN code method on earlier Squeezebox releases.
Once you have your players set up on mysqueezebox.com you should be able to access our Commercial free streams from either the player or though the Squeeze Server control panel.
If you have Favorites set from before you purchased your SoundPass please clear them and reset them. Please remember that when you want to connect to our commercial free streams that you will need to select the radioio App on your squeeze box, then you will be able to choose the stream that you want to listen to.
troubleshooting • the best in internet radio customer service
Do I need to have cookies enabled?
Yes, radioio.com requires cookies to be enabled in order to take advantage of all site features.
How do I enable cookies in my browser?
--Internet Explorer 6.0 or higher To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options". Click on the "Privacy" tab. Lower the slider to the bottom to "Accept All Cookies".
My desktop app stopped working.
This is a known issue that we are working to correct. To fix this issue you will need to uninstall the desktop app from your computer. Also please remove the files you will find at the following locations:
Mac: Home>Library>Preferences>com.radioio.ioDesktop>Local Store>
PC: Local Drive>Users>"username">AppData>Roaming>com.radioio.ioDesktop>Users>Store> Once you have completed this you can download and reinstall the app from this location. http://www.radioio.com/pages/desktop
How can I advertise on radioio internet radio?
Go to our "Advertise with us" page to get in touch with our sales department.
How do I purchase songs that I hear on radioio?
We are still working on having the ability to purchase the songs that you hear on our site. At this time we are not able to provide this service. While we are working on this please use one of the music sales services.
Why do I only see set numbers when listening to the Ambient Stream?
We receive the ambient stream in a different manner than our other streams. Due to the programming magic that we need to do to display the song titles and artists we are only able to display them on the site. We are not able to provide this info to outside players. To view the song titles and artists please use our site and player.
How long does it take to activate my subscription, after I have submitted my payment?
If you are a new subscriber and have validated your account with us by using the e-mail link that was sent your subscription will be available to you when you logout and back in to your account.
If you are upgrading from one subscription level to another you will need to contact customercare@radioio.com so that we can finalize the upgrade and ensure that your upgrade is credited properly.
What forms of payment do you accept?
At this time we only accept the following forms of payment.
Visa
MasterCard
American Express
Discover.
What do I receive with your various subscription levels?
Non Registered user: Receive our 52 ad supported radioio basic channels at 32 and 64 KBS
Registered user (Basic Listener): Receive our 52 ad supported radioio basic channels at 32 and 64 KBS.
Basic Plus Subscriber: Receive our 52 ad supported radioio basic channels at 32, 64 and 128 KBS.
Premium Subscriber: Receive our 52 Commercial free radioio basic channels at64 and 128 KBS.
Audiophile subscriber: Receive our 52 commercial free radioio basic channels at 64, 128, and 192 KBS You also receive 21 additional Audiophile only streams at 64,128. 192 KBS. All registered listener levels receive access to our IO2GO Mobile app for the Blackberry, Iphone and Ipod touch. Other platforms coming soon.
All registered listeners levels also receive access to our iodesktop app.
How do I set presets in the IoDesktop app?
There are 2 ways to set your preferences in our desktop app.
1) One is to launch the app and login. Please click on the preferences link at the top of the app. You can use the drop down boxes to choose the presets that you want to set.
2) The second way to set your preferences in the app is to start the stream you want to play and then choose the preset location you want to use and left click on this location and hold on it. You will get a message that when it is set.
contacting radioio • the best in free internet radio
How do I contact customer care for help?
There are several ways that you can use to contact Customer Care at radioio.com.
1) Go to our contact page and choose "Customer Care" from the drop down menu and send us an email.When you send us a help request please provide as much info on the issue as you can. (i.e. Operating system, Browser and version your are using, Type of listener you are. The stream or streams you are having issues with. The more info you provide the better we will be able to assist you.
2) You can reach us at 1-800 884 8634 X 718
Please leave a voice mail message with a contact number and I will get back to you.
How do I contact the stream hosts?
You can go to our "Contact Us" page. Use the pull down to find the stream host you are looking for and send them an email.
How do I submit my music for play on radioio?
Simple! If you are an artist that would like to have your music considered for airplay, just ask the channel music director where to send media. Each music director handles review, consideration and addition of new artists. If you know of a great artist/band that would be a fit for one or more of your favorite radioio channels, simply submit a playlist suggestion to that channel. Include a URL to the artist if you can to make it easier for the dj's to contact them.
known issues
My Preferences page is black in My Io Desktop.
Please close out of the desktop application and restart the app. This will fix the issue.
Pop up blockers and radioio?
Some pop-up blockers can be described as “overzealous” and may keep the radioio player from launching. Choose “Allow Popups on this site” to use the radioio player. radioio does not employ pop up advertising.
Why do I see buffering when listening to ?
The buffer in a streaming audio player temporarily stores the last few seconds of your station’s playback. In the event that your network connection slows down or is momentarily disrupted, the station you’re listening to will play back from the buffer until the connection is restored. If the buffer runs out, the audio will begin to skip or possibly drop off completely. This is similar to a buffer on a portable CD player, which prevents your portable CD player from skipping as you jog.
I am receiving ERROR 2032 when I try to install the IODESKTOP APP. What do I do now?.
We are aware of this issue and are working to correct it.
Please try the following Items to install this app:
1) Please go to www.adobe.com and download and install the most up-to-date version of Adobe air and then try installing the Desktop app again.
2) Please Download and save the desktop file to your computer. To do this start the download and install from the http://www.radioio.com/pages/desktop page and hit cancel when it start to download and install this will give you a dialog box that will allow you to save the file. Once you have the file saved to your system. Please right click on the file and use the open choice from the dialog box. Please navigate to this c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe on your computer. Once you have run this Further air files will open and install properly.
3) If the above does not work please e-mail customercare@radioio.com and let us know of the problem and we can send you a copy of the file that will work for you.
My desktop app stopped working.
This is a known issue that we are working to correct. To fix this issue you will need to uninstall the desktop app from your computer. Also please remove the files you will find at the following locations:
Mac: Home>Library>Preferences>com.radioio.ioDesktop>Local Store>
PC: Local Drive>Users>"username">AppData>Roaming>com.radioio.ioDesktop>Users>Store>
Linux: ~/.appdata/com.radioio.ioDesktop.{NUMBER}/Local Store
The {NUMBER} of course may be different on your machine.
There are 2 txt files in these directories: ioAppConfigs.txt ioApp.txt
Once you have completed this you can download and reinstall the app from this location. http://www.radioio.com/pages/desktop
Why does the music skip?
On occasion, some listeners may notice that the audio for the station they listen to skips, pauses or buffers. This is generally caused by bandwidth problems -- where somewhere along the way the audio cannot be successfully transmitted through a connection.
I have a firewall - how do I listen?
radioio streams on ports between 8000 and 9000. We recommend consulting the documentation that came with your firewall and opening that range to listen to radioio and other streaming channels.
Why can’t I get my password info?
When you use the 'Retreive my password' link the system will send your account information out via formatted email.( To the email address we have on file for you) some email spam filter systems such as aol and yahoo etc, see this as spam as it's formatted and contains keywords like 'password'. As such, they delete it before you receive it. If you have requested your user information via the automated system on radioio and it never arrived, please contact customer care. They will be able to either forward the information to you or reset your password as desired. We recommend adding radioio.com to your "allowed" senders list in your service email filters. your internet / email provider should be able to tell you how to do this.
You must be writing from the account listed in your radioio account as a security measure. If this information has changed, you will need to provide additional information before customer care will be able to help.
general info
When did radioio begin broadcasting?
We’ve actually been around the Internet radio block a bit longer than most, as we started in the rough and tumble frontier of Internet radio in the late ‘90s, based in the spare bedroom of our founder, Mike Roe. Mike didn’t know anything about radio or webcasting, but he loved to play and share music, so he started his own single music stream, called radioio (that has now evolved into our Eclectic music stream, which he still programs). As his vision and radioio grew, Mike sought other music lovers who shared his philosophy of intelligent music programming that never underestimates the listener.
What sets radioio apart?
radioio is made for individuals, by individuals. Each radioio music stream (or “channel”) is an independent, original creation that you won’t find anywhere else, featuring hand-picked music sets crafted by our stream hosts - not computers. Get to know the real people behind our music streams, who are basically other music enthusiasts like you (but with much larger music collections). They know that you want just the right music whenever you feel like it, wherever you are, and are always ready to respond to your comments, questions or requests.
Business use of streams
Companies or persons wishing to use the radioio channel streams in their place of business need to purchase a license from each of the performing rights societies (bmi, ascap and sesac) in order to play the radioio music in this way. Licensing requirements may vary by organization and use intent. Commercial use has nothing to do with radioio's compliance with bmi/ascap and sesac. Paying the radioio subscription is in no way the indirect payment of royalties. We strongly suggest that businesses seek competent legal advice on how to register with the above agencies.
io4business
Radioio.com has a partner business that is set up for use in commercial business applications. Please visit our background music service web site, io4business.com for more info.
Will you sell or give away my information?
No. See our Privacy Policy.